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Amazon Fire

You can enjoy all the action on NFL Game Pass with your Amazon Fire Stick on the following devices:

Amazon Fire TV (2015), Fire TV (Gen 3), Amazon Fire TV Edition, Fire TV (2014), Fire TV Stick, Fire TV Stick with Alexa Voice Remote (not Amazon Kindle or Fire tablets)

In the event that you're having problems, we recommend following these troubleshooting steps:

  1. Clear the cache of your app by going to HOME –> SETTINGS –> APPLICATIONS
  2. Scroll down to the NFL Game Pass App and select it
  3. Click CLEAR CACHE.
  4. Close the app
  5. Reopen the app

This procedure should enable the app to refresh and the device to function correctly.

If you're having problems logging in, try our article Why can't I log in?

 Here’s how to clear the cache on Fire TV Stick and other Fire TV devices:

      1. Press the Home button return to the Amazon Fire TV home menu.

        mceclip0.png

      2. Navigate to the Settings menu.

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      3. Select the Applications menu.

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      4. Select Manage Installed Applications.

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      5. Select an app to clear its cache.

         mceclip6.png

      6. Select Clear cache.

         mceclip7.png

      7. To clear additional caches, press the back button on your remote, select a different app, and then select Clear cache for each additional app.

Tip:

If your app still doesn’t work correctly, repeat this process and select Clear data. Some apps, like Firefox, also allow you to Clear cookies.

If you have selected live content and this takes you back to the beginning, please use the fast-forward option on your device to catch-up. This is a known issue that our technical team are working hard to resolve.

 

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