Streaming troubleshooting

If you're experiencing streaming problems, please try the following troubleshooting suggestions:

• If you are in the UK or ROI, check that you are not trying to watch a blackout game.  For information on blackout games click HERE
• Try clearing your Cached Data, Cookies and Browsing History from your Browser. Links for instructions for the most commonly used browsers are HERE
• As problems may be caused by a slow internet connection or by the current download bandwidth of your Internet connection. Try a speed test and then check with your Internet provider if the results are lower than expected
• Please make sure that you are not connected to NFL Game Pass with more than 5 devices simultaneously. For more information on multiple logins click HERE

If the problem persists after checking out all the above, please submit your issue directly to us using the Contact Us form.