How do I cancel my free trial?

Please note that the Free Trial Offer is no longer available.

Your Game Pass Free Trial lasts 7 days from the date you sign up, during which time you may cancel at any time at no cost. At the end of the 7-day trial you will be charged the full Pro Plan annual fee for your region.

To cancel your Free Trial within the 7-day period and stop payment, please follow these steps: 

By web (or device browser):

• Visit the NFL Game Pass home page and Sign In
• Click on the Account Icon at the top right of the page to drop down the window and click on MANAGE YOUR ACCOUNT
• Click on the Cancel auto-renew button under the billing section

In line with EU law, as a subscriber you have the right to change your mind and request a full refund for up to 14 days after we accept your initial order, which includes the time following on from the end of your Free Trial. This means that you legally have 7 days after your Free Trial ends and payment is taken to cancel your plan and request a refund, should you wish. Please note, your right to a refund is forfeited if you stream or download any content on the platform during this post-Free Trial 7-day period. 

We understand, however, that in all the excitement of the NFL you may forget and continue to stream or download content after the 7-day Free Trial is up and payment has been taken, so we allow an additional 48-hours for you to cancel your subscription and receive a full refund if you contact customer services within this period. Should you continue to stream or download content after this additional grace period of 48 hours, you will not be eligible for a refund. 

To request a refund, please check that you are eligible under our Terms and Conditions then contact Customer Services for assistance. Please note that refunds may take up to 10 days to return to your account.

Please note that the Free Trial offer is only valid once, and signing up for a second Free Trial will trigger a charge for the full Pro Plan annual fee for your region. You will not be eligible for a refund.

For our full Terms and Conditions click HERE