Loading circles

If you're trying to watch a game and you're seeing a continuous loading circle or connection error within the video player, this can usually be resolved by signing out of NFL Game Pass, clearing your web browser's cache, and relaunching the browser.

If you're unsure of how to clear your web browser's cache, please see the below links to instructions for the most commonly used browsers.

Chrome - https://support.google.com/chrome/answer/95582?hl=en

Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Internet Explorer 11 - http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11

Internet Explorer 9 - http://windows.microsoft.com/en-us/windows7/how-to-delete-your-browsing-history-in-internet-explorer-9

Internet Explorer 7 & 8 - http://windows.microsoft.com/en-us/windows-vista/delete-temporary-internet-files

Safari - http://support.apple.com/kb/PH17191 If clearing your browser cache and relaunching does not solve the issue, it may be related to a web browser media player plugin issue, please try the following steps:

Please note that Game Pass will not be available using Flash Player.  

How to uninstall Adobe Flash Plugin

On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS

On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall

Once you have removed Adobe Flash, restart your computer.