- If you're trying to watch a game and you're seeing a continuous loading circle
If you're unsure of how to clear your web browser's cache, please see the below links to instructions for the most commonly used browsers.
- If clearing your browser cache and relaunching does not solve the issue, it may be related to a web browser media player plugin issue, please try the following steps:
Please note that Game Pass will not be available using Flash Player.
How to uninstall Adobe Flash Plugin
On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS
On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
Once you have removed Adobe Flash, restart your computer.
- In case if the issue persist, it is recommended to check your PC and remove any browser extensions, plug ins or other software which may be affecting the browsers.